Help & FAQ

Frequently Asked Questions

What range of products does your brand offer?

The Filatov brand is dedicated to offering an exclusive collection of kimono dresses, each crafted with modern flair while honoring the grace of traditional design.

Are your products available in physical stores?

We are an exclusively online brand, bringing the latest fashion trends directly to your doorstep through our comprehensive and user-friendly website.

What sizes are available for your clothing?

Our kimono dresses are offered in a versatile free size that is designed to flatter sizes 34 to 46 EU. We’ve crafted our dresses to accommodate a diverse array of body shapes.

What are the dimensions of the dresses?

The dimensions for our free-size kimono dresses are as follows: Bust: 82-96 cm Waist circumference: 65-82 cm Hip circumference: 92-108 cm Sleeve length: 59 cm Product length: 148 cm These measurements ensure that our dresses provide both comfort and style.

Do you offer international shipping?

Yes, we are delighted to offer global shipping, making our products accessible to fashion enthusiasts around the world.

What is your policy on returns and exchanges?

We accept returns and exchanges only if the product is defective. Please ensure that the item has its original tag and packaging. Given our detailed size guide, returns or exchanges due to fitting issues are not accommodated.

How can customers track their orders?

Customers can easily track their orders by visiting our website and clicking on their order number, ensuring they are kept informed every step of the way.

How can customers reach out for support?

Our dedicated customer support team is available via email (support@filatov.shop) to assist with any inquiries or concerns, ensuring a seamless shopping experience.

Are there any specific care instructions for your products?

To maintain the quality and longevity of our products, we recommend following the care label instructions. Our garments should be washed at a maximum temperature of 40 degrees Celsius, are not suitable for bleaching, can be ironed at a medium temperature (up to 150°C), and are dry cleanable with specific solvents (P). Tumble drying is not recommended. For best results, hand wash only, taking special care to preserve their unique designs and quality.

What payment methods do you accept?

We accept all major credit cards. We ensure a secure shopping experience by processing payments through Stripe, one of the most trusted online payment solutions.

Customer Support

support@filatov.shop